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Teleperformance Interactive (TPI)
offers a complete range of IVR capabilities with speech recognition and blended
IVR/Live Agent hybrid solutions.
Our hybrid best blendTM IVR / live agent solutions use the optimal combination
of IVR (i.e. either touchtone or any level of speech recognition) and agents
(i.e. onshore, offshore, near shore).
The result is achievement of client objectives with a focus on:
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High levels of automation to reduce total cost of ownership;
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Enhanced and consistent customer experience;
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Revenue generation up-sell capabilities, turning your cost center into a profit
center.
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